Below are answers to some of the frequently asked questions about our services. If your question has not been addressed here, please contact us directly and we will happily provide your answer.

Quotes

Just fill out our contact form online or call us at (905) 634 336. We will set an appointment and send a representative to your location and he/she will prepare a proposal based on your individual needs.

To provide you with the best service, we prefer to visit your location to evaluate the space and discuss your requirement. We cannot provide an accurate quote without visiting the site. If you are not available, we can still visit the location to gather the necessary information. We’ll work with your schedule issues to set an appointment for a convenient time.

General

Yes, we are licensed and we carry Commercial Liability insurance and a Janitorial Bond.

We service the Golden Horseshoe area, including:

St. Catharines, Stoney Creek, Grimsby, Hamilton, Waterdown, Ancaster, Dundas, Burlington, Oakville and Mississauga.

Most of our services can be provided after hours, on weekends or on off days. It is adventagous for you and us to clean when your location is vacant or mostly vacant, as this allows us to provide an uninterrupted, efficient service. However if it is not feasible, we can work during your regular business hours.

Services

Our services include: office cleaning, carpet cleaning, upholstery cleaning, floor stripping and sealing, floor waxing, tile and grout cleaning, window cleaning, medical facility cleaning and post construction clean up.
We work with business owners, property and office managers, builders and other professionals who require cleaning services for their commercial buildings.
No, we clean commercial buildings only.
Yes. We have our own equipment and we use our own green cleaning supplies.
If our employee accidently breaks something they are required to leave a note at the building and to notify their supervisor before leaving the building. The supervisor will notify office staff the next morning. Our office staff will be in contact with you that morning to discuss replacing the item that was broken.
Please call our office at (905) 634-2336 if there are any problem. We will evaluate the situation and fix it within 24 hours. After fixing the problem, we will confirm with you that everything was completed to your satisfaction.
If you would like to use our regular nightly cleaning services, you will need to provide us with the following items:
• 2 copies of keys to the entrance door;
• 2 copies of keys to the private offices;
• 2 copies of keys to janitor closets;
• 2 copies of keys to dispensers (toilet tissue, hand towels, soap);

Make sure that you have enough trash bags, paper towels, soap, etc.;

If you have alarm system, please provide us with the code we need to enter when entering and exiting your building;

Please provide us with the names and phone numbers of people we can call with questions and in case of emergency;

If you want us to leave lights ON in some areas, please let us know what these areas are.

Contracts

All of our customers must sign a Service Agreement, which documents the details both parties agree to. This agreement includes the price of the services to be rendered. The minimum period of a Service Agreement is one year. Any additional services requested by you after the initial Service Agreement will be drawn up on a separate Agreement.
Yes. The Agreement may be cancelled at any time with a minimum of thirty (30) days written notice. There are no penalties for early termination.
We accept cash and cheques.

Scheduling

Yes. We will work out a schedule for your cleaning service when you initially sign your Sales Agreement. We endeavour to maintain these schedules as closely as possible. However, there are times when the schedule may be deviated from due to weather, emergencies, holidays, etc. Any change in schedule will be communicated with you.
We offer our cleaning services 7 days per week if necessary to meet your scheduling needs. For most of our customers we provide our services in the evenings and at night, however some customers’ facilities are cleaned in the mornings and during day time.

Security

A background check is performed on all of our employees. We do not hire anyone without a clear criminal record. Our employees are also aware that many businesses have closed circuit video security systems installed.
All the physical items are stored in a locking key safe whenever possible. Any pass codes or alarm codes are stored in the safe as well. All keys and codes are returned to you upon termination of the Service Agreement.